Property Manager: Key Management Permissions
Whether or not a property manager can create or edit keys depends on the Key Management permissions granted to their account. Thus, before they're able to perform functions related to Keys, you'll want to ensure they have the appropriate permissions assigned to them in Latch Mission Control.
Full Key Management
Managers can create, edit, delete, give, and revoke all existing and future Keys. This is the default permission level for all Portfolio Managers. This is the only permission level that allows for creating, editing, and deleting Keys. This permission also allows the Manager to view access logs.
Limited Key Management
Managers can only give and revoke existing and future keys. No creating, editing, or deleting permissions. This permission also allows the Manager to view access logs.
Specific Key Management
Managers can only give and revoke specific Keys designated to the Manager. If Specific permission is selected, you will then be prompted to select the specific keys within a given property that the manager can give and revoke. This permission also allows the Manager to view access logs only for those specifically selected doors.
Note: Remember that Key management is not the same thing as Key access. If you would like to give Key access to a Manager, you will need to 'Add a Key' to that Manager.
Note: Access Logs and Key Management
You can only see the access logs for doors that are in the Keys that you manage. For example, if none of the Keys that you manage have 'Door 1', then you won't be able to view access logs for 'Door 1'.
Property Manager: Device Management Permissions
Whether or not a property manager can perform certain device management functions (such as activating/deactivating devices), Device Management permissions must granted to their account in Latch Mission Control.
Property Managers with device management permissions can install and uninstall devices (unless this functionality is turned off) as needed, upgrade software, view battery life, and a list of doors requiring door updates all within the Latch Manager App. Permissions to upgrade Firmware, view battery life, and perform door updates are included automatically when you add device management permissions to a manager's account. The option to install and uninstall devices is the only permission that can be manually toggled ON or OFF.
Note that on a Manager’s contact card, you will see a section for ‘Device Management.' From there, you can select ‘Add Property’ to add a property to their device management permissions. When viewing this property, you will see at a glance the number of total devices within a property that you are giving the Manager permission to.