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Restricting features: May Share Key and Doorcodes

Property managers can use Latch Mission Control to disable doorcodes and access sharing to restrict guests from entering certain amenity spaces. Spaces where doorcodes and access sharing are disabled will still allow residents to use their Latch App or keycard to unlock these spaces, but will prevent them from inviting guests or receiving a doorcode for doors with this setting. We do not recommend restricting these features for residence doors.

Turn off "May Share Key"

When inviting a resident in Latch Mission Control, you can disable the “May Share Key” feature for certain amenity spaces. 

To disable this feature, navigate to the resident’s detail page.

  1. Select “Keys”
  2. Select the Key that you would like to turn off access sharing for
  3. Select “Edit”
  4. Turn off “May Share Key” 
  5. Save your changes

Once changes are saved, residents will no longer be able to share access with guests for designated doors. 

How to disable doorcodes

Property managers can disable doorcodes to prevent residents from sharing their personal doorcodes with guests to access certain amenity spaces. 

When disabling this feature, this will deactivate doorcode access for any selected doors in a Key and affect all keyholders. It’s important to ensure that doors are not selected that residents should have doorcode access to such as the building entrance or their individual unit as their doorcode serves as a backup entry option that doesn't require their phone. 

To disable this feature: 

  1. When creating a new Key, ensure that “Provide Doorcodes” is turned off during the Creating Keys step for any doors that should not have a doorcode provided to key holders. 
  2. For existing Keys, simply navigate to the desired Key, go to the doors section, and tap “Edit” to make changes to each door as desired before saving the changes at the bottom
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