Contact Sales

Bulk Inviting or Editing People via CSV File

With Import, you can upload people all at once from a CSV file, just follow these steps:

  1. Select 'Invite' in 'People.'
  2. Select 'Latch App.'
  3. Select 'Import CSV.'
  4. Select 'Import.'
  5. Download the CSV template to ensure your data is in the right format.
  6. Choose your CSV file or drag a file into the browser window.
  7. Select 'Import CSV.'
  8. Review your data, if there are any issues, you can make the changes to your original CSV file and re-upload.
  9. Select 'Add Contacts.'
  10. Add the Keys you want them to have.
  11. Optional: add a start time and expiration for your imported people.
  12. Review and Send.
  13. Once complete, all the people you added will receive the Latch welcome email with details on using the Latch app and Latch devices.

Notes on CSV Uploads:

  • Your data must be in CSV file format.
  • Email addresses are treated as the primary identifier people in the Latch system. If you're adding someone with an email address that already has Latch account associated with it, doors will be added to the existing account.
  • If for some reason there are problems completing the import process, the same CSV file may be uploaded again and the system will only import data that hasn’t already been processed.
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