How do visitors and residents use the Latch Link?

The Latch Link is the virtual alternative to a physical Intercom. Its many features allow properties to utilize a virtual directory to connect residents and visitors so that residents can easily manage remote access.

Among other things, the Latch Link has:

- An intuitive easy-to-navigate QR code-based design
- Built-in intelligence for spam call detection and reporting
- Electronics-free design that simplifies installation and day-to-day operation

To set up your Latch Link, please see the article below:

- Setting Up the Latch Link 

Note that residents need to have downloaded the App to receive calls. 

Step-by-step use of the Latch Link:

1. Visitors will come up to your property entrance and read the QR code printed on the Latch Link.
2. The code will lead visitors to a Virtual Directory containing a list of Units that management created for their property.
3. Within these Units, visitors will be able to select any residents to whom the Units have been assigned to initiate a call.
4. Depending on the Intercom settings selected by the resident, they'll receive the call via phone (if they have a US phone number) or via App.
5. During the call, the resident will be able to confirm sending a doorcode to the visitor, who will receive the doorcode on their screen.