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Viewing the Status of Smart Devices at your Building

As a Portfolio or Property Manager with Device Management permissions, you are able to view the various Smart Devices installed at your property.

In Latch Mission Control

  1. Log in to and select the correct Property in the upper left-hand corner. Note, if you need to change your portfolio view, you can do so by navigating to your profile in the upper right-hand corner and toggling to the desired portfolio.
  2. Once you've selected the correct property, click the 'Devices' link at the top of the page.
  3. Under the search bar, click the 'Smart Devices tab. You will then see a list of all Smart Devices installed at the property and be able to scroll through the list or search for a device by name.
  4. By clicking on a specific device you will be able to view the Smart Device details page.
  5. You can change the name of the device by clicking the blue 'Edit' button next to the Device Name field and selecting 'Save.'

Note: You will not be able to see all details for a device that is associated with an occupied Unit. Details that are not shown for occupied Units will display a 'Restricted (unit occupied)' status. 

In Latch Manager App (iOS)

  1. Open the Latch Manager App and select the desired Portfolio under the 'Settings' section in the upper left-hand corner, followed by selecting the correct Property from the Properties page.
  2. Click the 'Smart Devices' tab under the Property name.
  3. Scroll through the list of Smart Devices or search for a device by name.
  4. Tap on a device to view the Smart Device details page. You will also see a connection status listed under each device. 
  5. Under each device page, you will see a list of actions that can be performed on the device based on the product and current status.
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