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Setting up Latch Concierge Pro

Please note that in order to use Latch Concierge Pro (Previously Latch Delivery Assistant), it must be purchased prior to setting it up in Mission Control. For assistance with purchasing or any questions regarding the software, please reach out to Latch Support at support@latch.com.

Learn to set up your virtual doorman, create package room units, and give access to everyone that needs access. When logged in to Latch Mission Control:

1. Create ‘Packages’ Intercom unit

  • Select Access > Units
  • Select “Add Unit”
  • Label Unit Name as “Packages”

2. Create a “Building Entrance” Door (Skip this step if the entrance door already exists)

  • Select Access > Doors
  • Select “Add Door”
  • Name the Door “Building Entrance” & select “Building Entrance” as the type
  • Save the Door

3. Create a “Package Room” Door (Skip this step if the package room door already exists)

  • Select Access > Doors
  • Select “Add Door”
  • Name the Door “Package Room” & select “Building Entrance” as the type
  • Save the Door

4. Create a “Package Room” Key

  • Select Access > Keys
  • Select “Make Key”
  • Name the Key “Package Room” & select the Building Entrance & Package Room Doors
  • Select “Make Key”

5. Invite the virtual doorman

  • Select the “People” tab
  • Select “Invite”
  • Select “Latch App” from the drop down
  • Input the following information:
    • First Name: Delivery
    • Last Name: Assistant
    • Email: support@eyeforce.com
    • Unit: Packages
    • Keys: Package Room
    • Select “Send"

6. Rename “Delivery Assistant”

  • Select the “People" tab
  • Select the “Delivery Assistant” resident
  • Scroll down & click “Edit” next to the ‘Display in Intercom’ section
  • Mark “Show in intercom” & select “Custom Name” from the dropdown
  • List “Package Room” for the Intercom Display Name
  • Select “Save”

*Note: Residents must have their phone numbers uploaded to Latch Mission Control to receive package notifications.

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