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Q: How does the ePMS integrations work?

A: The integration is a one-way data feed that pulls resident information and lease details from Yardi, RealPage, Entrata and AppFolio hourly to into Latch Mission Control. This eliminates double entry for the property manager, accelerates their day-to-day workflows, and ensures any changes to this information in the property management software are synced to Latch Mission Control.

Q: What resident data is being synced from PMS?

A: Full name, email, mobile number, lease-start and lease-end dates, and move-in and move-out dates.

Q: How often does the data from PMS sync to Latch?

A: The data feed syncs hourly. 

Q: How does the integrations setup work?

A: Please refer to the setup instruction in this page

Q: Is the ePMS User Sync and Automated Access Integrations secure to ensure data privacy and security for personal information?

A: Yes. Data from property management software systems is transferred to an encrypted server. Latch is also pursuing SOC II accreditation.

Q: If I delete a contact from PMS, will it delete the contact in Latch Mission Control?

A: The contact will not automatically be deleted from Latch Mission Control.

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