Firmware Upgrades offer numerous optimizations and improvements to Latch device performance, functions and overall security. Residents with
To Firmware Upgrade the Latch device (while physically at the device):
- Open the Latch Manager App (available only on iOS devices)
- Select the corresponding property
- Select the corresponding door / lock name
- Select 'Firmware Upgrade and Update'
The Firmware Upgrade may take up to 10 minutes. During this time, please do not step away from the device or close out the App. If the Firmware Upgrade fails upon first try, please reset the Manager App by closing out and reopening the App, then reattempt the Upgrade 2-3 more times. If unsuccessful after 3 tries, please let us know.