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How do I connect a Honeywell thermostat to WiFi?

When a Honeywell thermostat has a status of Disconnected or Tap to Connect, it is not connected to the internet and must be connected. You will not be able to control the thermostat using the Latch App and the information available for display will be out of date or unavailable.

We recommend attempting to connect the thermostat to WiFi. If connecting the device to the network fails or it continues to fall offline, troubleshooting of the WiFi network is required. 

Honeywell T5 or T6 Thermostats

For users of the Latch App for Android:

An iOS device such as an iPhone is required to reconnect a Honeywell thermostat to a WiFi network. If you do not have an iOS device available, please contact your property manager for assistance.

For users of the Latch App for iOS: 

  1. Find your thermostat in the Latch App.
  2. Tap on your thermostat then tap on Tap here to connect.
  3. Press and Hold the center of the thermostat’s screen for 5 seconds to place it into pairing mode.
  4. Go to the WiFi settings on your iOS device and tap on the LYRIC network name displayed on the thermostat’s screen. This will be listed under Set up new device in the iOS WiFi settings.
  5. Select the WiFi network you want to connect your thermostat to and tap Next in the top right corner of the screen.
  6. Enter the network password if prompted.
  7. Tap Done.
  8. Return to the thermostat page in the Latch App to check that the thermostat has successfully connected to the internet.

Honeywell T9 or T10 Thermostats

  1. Find your thermostat in the Latch App.
  2. Tap on your thermostat then tap on Tap here to connect. Follow the on-screen instructions to connect the Thermostat to WiFi.
  3. Locate your Thermostat on the wall and tap the Menu button.
  4. Tap the WiFi option in the Menu.
  5. Choose the WiFi Network Name from the list and enter the Network Password
  6. You will see a Success message on the Thermostat when complete. Please wait a few minutes for the Thermostat to show as connected in the Latch App.

If the issue persists please contact your property manager for additional assistance.

How do I connect a Nest Device to a Google Account?

After the Google thermostat is set up by an installer, you will be prompted to Tap to Give Consent in the Latch App. You'll be able to review the benefits of connecting the thermostat to your Google account, and you'll need to connect your account in order to control your thermostat through the Latch app.

From there, you'll enter the "Log in with Google" flow, and will need to complete the following in order to connect your Nest to your Google account:

  1. Sign in or create a Google account
  2. Accept the terms of service. This only needs to be done by one resident in order to activate the thermostat. 
  3. Allow Latch to access the thermostat.

Currently, thermostats must be activated by connecting a Google account within 30 days of installing and provisioning the device. After 30 days, the thermostat is disconnected. To reactivate the thermostat, contact your property manager.








My Smart Home device is not turning on

If one of your Smart Home devices is not turning on, please request assistance from your Property Manager to resolve the issue. However, there are a few things that you can check as a resident to help troubleshoot individual devices.

For Thermostats: You can check if the Thermostat is receiving power by tapping the display or clicking one of the physical buttons on the device. The goal is to see if anything shows on the screen. If the screen does not light up or there is nothing displayed, you should contact your property manager.

For Light Switches: Light Switches can be controlled at the wall like a traditional switch or via the controls in the Latch App. If your Light Switch does not work when controlled at the wall, please review the information below. 

  1. Verify that the light bulb the switch controls is not burned out. It may be helpful to replace the bulb and see if the switch is working correctly. 
  2. If the device does not work on the wall after verifying that the light bulb is working, please contact your property manager for assistance.

For Hubs: Residents have limited interaction with the Latch Hub. If the LED light on the top of your Latch Hub is not visible, it means that there is no power.

  1. Check that the cable is both plugged into a power outlet and connected to the back of the device. You can check if the outlet or surge protector your Hub is plugged into is working by plugging in another device to see if it receives power.

Issues Viewing my Smart Devices

If you can see View smart devices under your private residence door, but one or more of your smart devices is not displayed, please contact your Property Manager for further assistance. They will work with the Latch Customer Support team to investigate the problem.

If you cannot see the 'View smart devices' link under your private residence door in the Latch App, we first recommend running through the following:

  1. Confirm you're signed in to the Latch App using the correct e-mail address. Signing in with the wrong account may cause confusion as the required permissions/access may not be assigned to that account.
  2. Log out of the Latch App and then log back in to refresh the App. To do this:
    • Open the Latch App menu (on the top left-hand side of the Latch App).
    • Selecting 'Settings' and 'Sign Out.' 
    • Then sign back in with your correct email address and password.

If after running through these steps, you still do not see 'View smart devices,' please reach out to your property manager to ensure they have you listed as a resident for your Unit or for other troubleshooting.