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My Smart Home device is not turning on

If one of your Smart Home devices is not turning on, please request assistance from your Property Manager to resolve the issue. However, there are a few things that you can check as a resident to help troubleshoot individual devices.

For Thermostats: You can check if the Thermostat is receiving power by tapping the display or clicking one of the physical buttons on the device. The goal is to see if anything shows on the screen. If the screen does not light up or there is nothing displayed, you should contact your property manager.

For Light Switches: Light Switches can be controlled at the wall like a traditional switch or via the controls in the Latch App. If your Light Switch does not work when controlled at the wall, please review the information below. 

  1. Verify that the light bulb the switch controls is not burned out. It may be helpful to replace the bulb and see if the switch is working correctly. 
  2. If the device does not work on the wall after verifying that the light bulb is working, please contact your property manager for assistance.

For Hubs: Residents have limited interaction with the Latch Hub. If the LED light on the top of your Latch Hub is not visible, it means that there is no power.

  1. Check that the cable is both plugged into a power outlet and connected to the back of the device. You can check if the outlet or surge protector your Hub is plugged into is working by plugging in another device to see if it receives power.
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