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What if my Latch Keycard is lost or stolen?

If you've lost your Latch Keycard or you think it might be stolen, we recommend performing the following steps:

  1. Go to
  2. Select 'Deactivate'
  3. Enter your Latch email address (that you use to login to the app)
  4. Check your email and confirm the deactivation
  5. Perform a door update on your device using your Latch App (or request your property management team perform the door update) as the keycard will still work on any non-internet connected doors until a door update is performed.

If you need a new Keycard, contact your property management and activate it with the following steps.

What if I lock my phone inside my apartment or the battery dies? What if my phone is stolen?

We’ve designed our devices to unlock using various types of credentials: the Latch App, a doorcode, a keycard, or a mechanical key (depending on the device) to assist with these situations. In addition to using one of the other ways to unlock, we recommend taking these steps:

What if I lock my phone inside my apartment or the battery dies?

If you've locked your phone inside your apartment or the battery is dead and you can't remember your doorcode, here are some options:

  • Reach out to your Property Management directly for immediate assistance accessing your door. They may be able to help you with gaining access to your unit (if they have a key/keycard or through the daily doorcode option below). For security purposes, Latch cannot provide you with access to your door directly.
  • If you have access to another phone (such as a neighbor's), you can log into your Latch account from any iOS or Android device that can download the Latch App. Once you've viewed your codes, you can log out of the Latch App (just make sure the phone doesn't save your password and that you log out completely by going to the menu on the top left-hand side, then choose 'Settings,' then selecting 'Sign Out'). You can perform a password reset via computer, but cannot log in to the Latch App from a computer (Password Change and Password Reset).
  • If borrowing someone else's iOS or Android device is not an option, your Property Management (or anyone who has resident access to your unit) can provide you with a daily doorcode via email if you are able to access your email. Similar to before, please be sure to log out of your e-mail and ensure your password is not saved on another user's phone if you borrow one.

What if my phone is stolen? 

In addition to the above, we recommend performing a password reset, using the steps in this article. This will automatically log your account out of any other devices it's logged in. If this is not feasible, you may ask your property management to temporarily remove your building access to protect the security of your apartment (you'll want to perform a door update using the Latch App after revoking your access to remove it from the door).