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What if my Latch Keycard is lost or stolen?

If you've lost your Latch Keycard or you think it might be stolen, we recommend performing the following steps:

  1. Go to
  2. Select 'Deactivate'
  3. Enter your Latch email address (that you use to login to the app)
  4. Check your email and confirm the deactivation
  5. Perform a door update on your device using your Latch App (or request your property management team perform the door update) as the keycard will still work on any non-internet connected doors until a door update is performed.

If you need a new Keycard, contact your property management and activate it with the following steps.

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