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Creating and Assigning Doors

Doors are the building blocks of Latch Mission Control.

Each Latch device must have a corresponding digital Door in Latch Mission Control, including residence doors, amenities, and public entrances, so you'll create a door for every Latch device you plan to install.

We recommend adding all the door names on your property in advance of installing Latch devices. This means you can add people to the door in advance so that people have access as soon as a device is installed on that door. Once you've created the door names and added all the people, you can assign that door name to a Latch device during installation. Alternatively, you can create door names during installation using Manager App.

1. Determine the correct Door Type

Door types are important for ordering the doors in your app and ensuring the correct privacy level of people in a building. Once a device is assigned to a door, it cannot be changed without deactivating the device.

Building Entrance: Should generally be used for entrances, vestibules, and any other passageway used to gain access from the exterior to the interior of the building

Residence:  Should be used for any doors that are direct entrances to someone's private space, apartment, or home. For users marked as “Resident,” the access logs for private doors they have access to will remain private.

Service: Should be used for any doors that lead to maintenance areas or areas that are generally closed to residents such as elevator rooms and storage closets

Communal: Should be used for doors that lead to entertainment or community areas that are open to the majority of residents such as gyms and lounges

2. Create a Door

  1. Navigate to the 'Doors' or 'Devices' tab in Latch Mission Control (this naming convention will vary depending on if you have Smart Home devices at your property).
  2. Select 'Create Door.'
  3. Name the door
  4. Select the door type (see below)
  5. Select 'Create' to finish creating the door
  6. You can now add the door to a key and assign that key to users in order to grant access to this door.

3. Assign the door name to a Latch device during installation

Once you have created the door, it needs to be assigned to a Latch device during installation using the Manager App. Once installation is complete, any people you have added to the door in advance will now have access. 

What does it mean if a door says 'Not Installed'?

Once you have created a door, it needs to be assigned to a Latch device. This occurs during the installation of the Latch device. Until then, the door will remain 'uninstalled'. You can still continue to add people to the door.


Door Schedules

What is a Door Schedule?

Door schedules offer Portfolio and Property Managers (with Full Key management permissions) the ability to schedule devices to be unlocked on a regular schedule. This feature is different from Key Schedules because with a Door Schedule, the Latch device will remain unlocked during the allotted days/times, meaning no Latch credential is required to unlock the door. For this reason, it's typically used for commercial spaces or leasing offices where walk-ins are encouraged.

Additionally, Managers can program their Schedule with specific exception schedules during the year to account for holidays. Optionally, Managers can implement First Unlock to ensure that a door does not switch to unlocked without a user unlocking it first, and/or Early Closure, which allows all users with access to the Door to lock it early.

Are my Latch R devices compatible with Door Schedules?

To set up Door Schedules, you will need at least one R2 device in your building on Firmware Version 4.0.1 or later and you will only be able to apply the door schedule to those devices. 

To Set Up a Door Schedule:

  1. Navigate to 'Manage Settings' in Latch Mission Control and select 'Schedules' from the drop-down menu.
  2. Select 'Create Schedule.'
  3. Name your Schedule (you can apply the same schedule to as many doors as you'd like, so we recommend naming it for that group of doors, such as "Entrances," "Amenities," or "Offices.")
  4. Optionally choose to enable 'First Unlock' or 'Early Closure' or both.
    • 'First Unlock' means that your schedule will not unlock your Door until someone with access unlocks it. Once they unlock, the door schedule will keep the Door unlocked until the schedule interval ends.
    • 'Early Closure' means that all users that have access to the Door can end the schedule early, and lock the Door prior to the end of a schedule interval. This is great if you want your team to be able to lock the office early.
  5. Select 'Continue.'
  6. Set your 'Primary Schedule' and any 'Exception Schedules.'
    • The 'Primary Schedule' applies each week on a rotating basis. You can choose to not set a schedule for a particular day in which case the Door will remain locked during that entire time. If you enable a schedule for a day, you can create up to 8 schedule intervals. During these intervals, the Door will remain unlocked. You must ensure that your schedules do not overlap.
    • The 'Exception Schedule' applies to a specific day of the year and overwrites the entire daily schedule for that day. You can only have one exception per day, and you can only create exception schedules for days up to one year out. At this time, exception schedules do not roll over year after year, so you will need to update them.
  7. Select 'Continue.'
  8. Select the Doors to add to your Schedule.
    • You can add as many Doors as you'd like, however, a Door can only have one Schedule on it. You can also change the Door Schedule by navigating to the Door page and choosing the Schedule there.
  9. Select 'Complete.'
  10. Once the Door has been updated, the Schedule will be applied.

Updating the Door after creating a Door Schedule

If the Door is connected to the internet via WiFi, Ethernet, Hub, or Intercom, the Door will automatically update. Note that doors can take up to 30 minutes to update based on traffic.

If the Door is not connected to the internet, you or someone else will need to update the Door using your Latch App (instead of the Latch Manager App). See this article to learn how to update your doors.

Deleting a Door

You can only delete a door if it hasn't been assigned to a Latch device yet and doesn't have any access added to it. If the door has already been assigned to a Latch device, you need to deactivate the Latch device first, revoke all access and then contact to assist with deleting the door. 

How to delete a door if a device has never been assigned to it

  1. Navigate to the 'Doors' tab
  2. Select the door you want to delete
  3. Select 'Delete'