It's easy to invite and manage your guests within the Latch App. To do so, tap 'Concierge' in the top right-hand corner of your Latch App followed by 'Let Someone In.' Next, choose the type of Guest Access you'd like to provide.
Sending and Revoking Latch App Access
To grant Latch App access (which will send your Guests an invitation via e-mail to download and use the Latch App), follow these steps:
- Tap 'Concierge' in the top right-hand corner of your Latch App followed by 'Let Someone In.'
- Select 'Send App Access.'
- Select the Doors you want to provide access to.
- Click ‘Next.’
- Choose a start time. You can select start times up to one year in the future.
- If you’d like to set a time to end access, toggle the ‘Set end time’ button.
- Select an end time.
- If you do not select an end time, your guest will have permanent access until you revoke it and perform a door update at your door.
- Select ‘Next.’
- Enter your guest's information (you can only send the Latch App via email).
- If you'd like to invite multiple guests, select 'Add guest'
- If it's a service order and you'd like to add notes related to the visit, toggle on 'Is this a Service Order.'
- Select ‘Next.’
- Review all the information to ensure it is correct.
- Select 'Send'
- If successful, you will receive a ‘Success’ message and your guest will receive an email from no-reply@latch.com with their login details. Guests should set their password for their Latch account and then download the Latch App and sign in. Once signed in, your guest will be able to use the Latch App the same way you do.
- Note: If your guest plans to use the doorcode (provided with their Guest Access and visible to them within the Latch App) a door update will need to be performed before their visit. The door will automatically be updated if your guest performs an unlock using their Latch App, but is needed before their doorcode will be synced to the Latch device.
To revoke your guest's Latch App access, follow these steps:
- Select the menu on the top left-hand side of the Latch App.
- Select 'Manage Guests.'
- Choose the guest whose access you'd like to revoke.
- Select 'Revoke Access' at the bottom of the screen and confirm your selection.
- Perform a door update on your door (if the Latch device is a residence door or is not internet connected (if a communal door) the access will not be removed until a door update is performed).
Sending Doorcodes (cannot be revoked)
Daily doorcodes can be sent to temporary guests for either the rest of the day (expiring tonight at midnight) or tomorrow at midnight with the option of expiring 15 minutes after first use. To grant a daily doorcode:
- Tap 'Concierge' in the top right-hand corner of your Latch App followed by 'Let Someone In.'
- Choose 'Send doorcode' and select the Doors you want to provide access to.
- Tap 'Today' if you'd like the doorcode to expire at midnight tonight or tomorrow if you'd like it to start at Midnight (12 AM) tonight and expire at midnight tomorrow (24 hr access).
- Importantly, because you cannot revoke daily doorcodes, choose whether you'd like the doorcode to expire 15 minutes after first use.
- Enter your guest's information (you can send daily doorcodes via text message or e-mail).
- If you'd like to invite multiple guests, select 'Add guest'
- If it's a service order and you'd like to add notes related to the visit, toggle on 'Is this a Service Order.'
Note: Extending the deadbolt on Latch M disables daily or 15 minute Doorcodes from being used until it is retracted.