The Latch Intercom provides users with the ability to receive calls and let guests in, even if the resident is away from the property.
How do I receive calls from the Latch Intercom? Can I change how I receive calls?
To receive intercom calls, your property manager must set you up using either an email address or phone number. You can then receive intercom calls via the Latch App or via phone call and can change your settings for doing so within the Latch App. If, after running through these steps, you do not see the Latch Intercom added to a door in your building, please update your Latch App to the latest version.
To modify the way you receive Latch Intercom calls, navigate to your settings in the Latch App. Tap ‘Intercom Settings’ and then ‘Call Settings.’
Can I let visitors in remotely with the Latch Intercom?
Yes, there are three ways to let a visitor in remotely:
- If you are receiving intercom calls via phone call, tap the number ‘9’ when you are ready to let your visitor into the building.
- If you are receiving intercom calls via the Latch App, tap ‘Latch App’ during your call, and then tap ‘Unlock.’
- As an alternative to an intercom call, you can scroll through the list of doors in the Latch App, find the door the intercom is located at (it will say 'Paired to intercom' in grey text below the door name), and press the blue 'Unlock' button.
Can I hide myself from the Intercom directory? Can I change my display name?
Yes, to be hidden in the Intercom directory, navigate to your settings in the Latch App and toggle off ‘Show in Intercom’ to stop displaying your name in the directory.
To modify your intercom display name, navigate to your settings in the Latch App. Tap ‘Intercom Settings’ and then ‘Display Name.’ You can select between ‘Default Name’ and ‘Custom.’ ‘Default Name’ displays the name as [First Name] [Last Initial]. For example, John Smith will appear as ‘John S.’
If you choose ‘Custom,’ you can choose any name you’d like, including names with emojis.