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I don't see doors or am missing doors in my Latch App

If you are not seeing your doors listed in the My Doors/My Spaces section of the Latch App, we recommend verifying the following:

  • You are signing into the Latch App using the correct email address that is associated with your Latch account. For users with multiple email addresses, please ensure the email address you received the initial Latch invitation with is the email address being used to sign in.
  • Your access start date has begun. For users that have recently been provided with Latch App access, please ensure that the Start Time set up by your property management team or host has begun. Once your access time begins, you will see each door you have access to appear in the Latch App.
  • If you have verified the above steps and still don't see any doors listed, your access may have expired. In such cases, we recommend reaching out to your property management team or host for them to verify you have current access, as Latch does not create or make changes to user access. 

For further questions, please reach out to Support@latch.com and our support team will be happy to assist with any questions you may still have. 

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