The Automated Access Automation is a feature available within Mission Control that automatically adjusts resident access in Latch based on changes within your ePMS system. This feature is designed to streamline your property management operations by removing the need to manually assign access to residents once they’re added to your ePMS system.

When is resident access provisioned through Automated Access integration?

The resident access is provisioned when you update a resident's lease status to "current" in the PMS. Once the system detects this change, it assigns access to that resident with a start time of 15 minutes after the status change is detected.

When is resident access revoked through Automated Access integration?

The resident access is revoked when you update a resident's lease status to "past" in the PMS. Once the system detects this change, it revokes access to that resident within minutes.

Setting Up Automated Access

Follow these steps to set up Automated Access for your property:

Step 1: Verify User Sync Is Enabled

Make sure that User Sync is enabled for your property. Follow these steps to verify.

Step 2: Create Common Area Keys (Optional)

Common Area Keys are shared with all current residents. We recommend creating two sets of Common Area Keys:

Residents Entrance - Include all doors that enable residents to reach their front door (Entrance, Elevators, Emergency Exits, Stairs, etc.).
Residents Amenities - Include all doors leading to amenities.

Note: These keys can be shareable or not, depending on your preference.

Step 3: Request Integration

Request the integration by following one of these methods:

- Go to the 'Integrations' tab in your Mission Control and follow the integration setup steps.
- Reach out to our support team at support@latch.com for assistance with integration.

Operation Mode

The default operation mode for the Automated Access integration is "Approval Required". In this mode, all access suggestions need to be reviewed by property managers in Mission Control before they take effect. No changes will be made to resident access until property managers review and approve the access suggestions.

If any access suggestions need to be corrected, property managers should not approve them and instead reach out to support@latch.com for assistance. We're happy to help make the necessary changes to ensure everything runs smoothly.

Changing the Operation Mode

If you would like to change the mode of operation, follow these steps:

Navigate to the Integrations page in Mission Control
Click on "Manage Setting"
Select the "Automate Access" tab
Choose your preferred operation mode from the drop-down menu
Click "Save" to confirm the update

Note: We recommend starting with "Approval Required" mode to ensure that the Automated Access integration is working as expected. In this mode, property managers must review and approve all access suggestions before they take effect. Once you're comfortable with the integration, you can change the operation mode as needed.

Automated Access - Working Scenarios

The following status labels within your ePMS system will automatically result in the following changes in Mission Control:

ePMS Status Label	Mission Control Change
Future Resident	No access is assigned.
Current Resident	Resident access is automatically assigned based on the resident’s unit in your ePMS system.
Unit Change	Resident access is updated based on the resident’s unit change in your ePMS system.
Past Resident	All access is revoked.

As a Portfolio or Property Manager, you will still be able to manually revoke or add specific door access within Mission Control. This can be done for both residents and non-residents.

You can also manually adjust a resident’s status label within Mission Control. The changes below will result in the following:

Mission Control Status Change	Mission Control Change
Future Resident to Current Resident	Resident keys are assigned based on your ePMS assignment.
Current Resident to Past Resident	All keys, manually & automatically assigned, are revoked.
Current Resident to Future Resident	All keys, manually & automatically assigned, are revoked.

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Automated Access