Scoping/Installing a Latch Hub

The following steps cover the Latch Hub scoping and installation process. If you have any questions along the way, please contact support@latch.com.

We first recommend reviewing the Latch Hub Installation Guide (linked here).

Scoping Requirements:

1. The property ideally should have a building-wide Network that will supply a constant internet source for use with Hubs
   • In the case that a building-wide network does not exist, the Channel Partner will need to assess the site to verify if Cellular is a viable full-building solution
   • A Twilio SIM card should be used in a supported device (smartphone, etc) to validate that when internet speed tests are run on the device throughout all parts of the building, the test results need to have a minimum of 10 Mbps download speed. 
   • If the speeds are slower than 10 Mbps, cellular should not be used at the property

Installation:

1. Find an appropriate location for the Hub.
   • The Hub must be placed within 30 feet (about 12 paces) of the lock and have a clear line of sight (e.g. ideally not blocked by walls or doors). For best performance and to ensure performance, please place the Hub within 20 feet (8 paces) of the lock.
   • For Smart Home installations (when light switches, leak detectors, or thermostats are included) the Hub must be installed inside the apartment and be dedicated to a singular Unit. Note: We do not support hallway installs when managing personal smart devices for privacy reasons.
   • For Access installations (only updating our locks), the Hub can be installed in a hallway. The hub can update a maximum of 4 locks and should be installed within the distance and line of sight guidelines listed above.
2. Plug the AC adaptor into the back of the Hub and into the wall outlet.
3. Confirm the LED on the top of the Hub starts blinking white.
4. Connect the Hub to the internet.
   • With the current version of the Hub, ethernet or cellular is required to set up WiFi. If the building provides WiFi then an installer can provision the hub from anywhere in the building with an ethernet port or cellular signal and wifi coverage.
     • Ethernet: Plug one end of the ethernet cord into the back of Hub and the other end into the router or modem.
     • Cellular: The SIM card should be activated and no further action is required. Please contact Latch Support if you have not activated the Hub’s sim card.
     • Wi-Fi: Confirm either ethernet or cellular is available so that the hub can receive the network and password through Manager App. The Hub must be added to the property while on Ethernet or Cellular to enable WiFi via the Manager App.
       • • Select the Hub in the Manager App.
         • Tap 'Configure.'
         • Tap 'WiFi Setting' and select 'WiFi Enabled.'
         • Select the WiFi network, enter the network password, and tap 'Join.'
5. Open Latch Manager App and enter the Hub’s serial number by tapping the plus sign “+” symbol in the upper right corner.
6. Once the Hub has been connected to the internet, confirm the LED displays solid white.
7. Tap 'Edit Unit' and assign the Hub to a unit, if applicable.
8. The Hub is now ready to pair with smart devices.